Last updated: 15 June 2026

At Glint, we want you to be fully satisfied with your purchase. This Refund & Return Policy is provided in accordance with UAE Federal Law No. 15 of 2020 on Consumer Protection and the UAE E-Commerce Law, and forms part of our Terms of Service.

If you purchased a product online, you have the right to cancel your order and return the product within 7 days of receiving it, without needing to provide a reason ("cooling-off period").

To be eligible for a return under this right:

• The product must be unused, unopened, and in its original packaging with all seals intact;
• The product must be in the same condition as received and suitable for resale; and
• You must contact us within 7 days of delivery to initiate the return.

Exceptions: For hygiene and safety reasons, products with broken seals, opened packaging, or used/partially used items (including detergents and cleaning products) cannot be returned under the cooling-off period, unless the item is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receipt at hello@jurastore.ae. Please include:

• Your order number;
• A description of the issue; and
• Photos of the product and packaging, where possible.

We will arrange, at our discretion, a replacement, exchange, or full refund, including any delivery charges incurred, where applicable.

How to Request a Return

To request a return or report an issue, please contact us at info@glintonline.ae with your order number and details of your request. We will provide instructions for returning the item, including the return address, if applicable.

Refunds

Once your return is received and inspected (where applicable), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method (credit/debit card via Stripe/Tabby, or bank account for bank transfer payments) within 7 business days.

Refunds for bank transfer payments may require you to provide your bank account details for the transfer.

Non-Returnable Items

The following items cannot be returned or exchanged, except in cases of damage, defect, or incorrect delivery:

• Products with broken seals or opened packaging;
• Products that have been used, in whole or in part; and
• Items marked as final sale or non-returnable at the time of purchase.

Contact Us

For any questions regarding returns, refunds, or cancellations, please contact:

Jura Trading LLC, trading as Glint
Office C-83, Iris
Phone: +971 4 576 6357